KFC Australia Reviews
KFC Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KFC Australia reviews show a 1.7 star rating from 73 reviews, 12% would recommend, and an unfavorable rating skew with most consumers dissatisfied.
Key Takeaways for Future Customers
- Expect fast food pricing and variable food quality.
- Prepare for long waits and app or order pickup issues.
- Contacting customer service is commonly difficult when seeking refunds or help.
Negative Feedback / Risk Areas
- Pervasive customer complaints about rude or untrained staff and poor manager conduct.
- Frequent reports of missing or incorrect items, greasy or burnt food, and hygiene concerns.
- Refunds and contact phone lines often fail to resolve issues.
Positive Feedback
Some reviewers note fast food convenience and occasional good food and offers despite pricing concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KFC Australia reviews show a 1.7 star rating from 73 reviews, 12% would recommend, and an unfavorable rating skew with most consumers dissatisfied.
Key Takeaways for Future Customers
- Expect fast food pricing and variable food quality.
- Prepare for long waits and app or order pickup issues.
- Contacting customer service is commonly difficult when seeking refunds or help.
Negative Feedback / Risk Areas
- Pervasive customer complaints about rude or untrained staff and poor manager conduct.
- Frequent reports of missing or incorrect items, greasy or burnt food, and hygiene concerns.
- Refunds and contact phone lines often fail to resolve issues.
Positive Feedback
Some reviewers note fast food convenience and occasional good food and offers despite pricing concerns.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
App login not working
No help was available and the person had no idea how to resolve the query. She knew how frustrating the situation was with me not being to access my account to and my phone details/ access it without contact details but could not come up with anything to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Run phone number update phone number
Customer service is atrocious, got uber eats instead of KFC. Never again...
No one answered a damn thing, and it went straight from the call page to this page. Absolutely ridiculous.
User's recommendation: People that ring up need to talk to customer service would like to actually speak to a person and actually the phone number Rina didn't ring at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Urgent Complaint – Poor Service and Missing Items at KFC Stuart Park NT
- - Complaint: poor service at KFC Stuart Park NT.
- - Waited 30+ minutes for a meal.
- - Some items were missing; this raises staffing concerns.
Dear KFC Australia Team,
I am writing to formally lodge a complaint regarding the extremely poor service I experienced at your KFC Stuart Park NT location. As someone who has previously worked in fast food, including KFC and Guzman y Gomez (GYG), I was honestly shocked at the lack of efficiency, professionalism, and basic customer service at this store.
Customers, including myself, were made to wait over 30 minutes for a single meal.
During this time, I observed only one staff member wrapping orders, two pouring chips, and another walking around aimlessly for nearly 10 minutes appearing unsure what they were doing. At the time, there were only around 1013 orders in the system something that a properly managed KFC should easily handle.
Customers, including myself, were made to wait over 30 minutes for a single meal. During this time, I observed only one staff member wrapping orders, two pouring chips, and another walking around aimlessly for nearly 10 minutes appearing unsure what they were doing. At the time, there were only around 1013 orders in the system something that a properly managed KFC should easily handle.
To make things worse, my order was missing several items, and when I brought it to the staffs attention, they handed them to me without any apology or acknowledgment.
This demonstrates a complete lack of customer care and responsibility.
If this is how a KFC franchise is being operated, it raises serious concerns about staffing, management, and training standards. If the store cannot handle basic order volume, then either hire more capable staff or ensure proper supervision and accountability.
I am forwarding this complaint directly to KFC Australia Head Office because I want to see whether genuine customer feedback is actually taken seriously or simply ignored.
Please confirm receipt of this email and advise what steps will be taken to address this issue at KFC Stuart Park NT.
Kind regards,
Misson Chimariya
Preferred solution: Full refund
Melbourne, Victoria
My complaint about customer service.is i cant contact customer service
- - Website lists wrong KFC numbers.
- - One number rang to Pizza Hut; 1800/800 was wrong.
- - Customer service was closed at 11:30 am.
Firstly, your phone numbers for KFC customer service are wrong on the website. I rang one number and got Pizza Hut.
It did say KFC. Then, another number I rang, the receptionist gave me a 1-800 number with too many digits. Then she came back with takeaway, the number was 800.
I can't get in contact with anyone. Finally, I rang a number and came up with customer service at 11:30 AM, and it was closed.
- Colonel sanders would turn in his grave
- Tasteless chicken
Preferred solution: I filled in a survey and was asked if you want someone to contact me, i said yes, its been over a week and now I cant contact anyone
Newcastle, New South Wales
Bad food
- - Glendale drive-thru 3-piece box had 3 burnt pieces.
- - An earlier family feast was a box of grease.
- - They have 40+ years as KFC customers but won't return.
on wednesday 21/1/26 i went through the *** through for a simple 3 piece box, what i got you wouldn't feed your dog.
i got 3 burnt pieces of some type of chicken which you just couldn't eat, we where giving KFC Another go as two weeks ago we ordered a family feast and when we git it home it was just a box of grease we just put that in the garbage also.
we have never wriiten a review a bad reviw about kfc as we have been a customer for over 40yrs but we will never go back to this store, PLEASE PLEASE Change.
User's recommendation: don.t go to KFC Glendale NSW
Perth, Western Australia
Extreme lack of appropriate Customer Service & Respect
- - Appalling lack of customer service and a bad attitude.
- - A manager lacks skills to liaise with the public; zero respect for input.
Appalling lack of Customer Service. Unbelievable bad attitude.
Zero Customer respect for any constructive comments which are made.
A manager without any skills/training to be able to liaise with the public. A complete inadequate lack of character shown to customers with the most appalling behavior ever.
I am a regular customer to this store and this is by far the most unpleasant interaction I have had with anyone working at this store.
User's recommendation: Avoid making a simple request from this employee (Store Manager) or you will suffer the most distasteful encounter you could imagine. I strongly suggest avoiding this store in Northam WA at all costs. If you feel the need to be abused in such a unprofessional manner by a Manager who is completely out of control, then pay a visit to this KFC Store. The blatantly obvious lack of training is apparent for all to see. It is without question-totally unacceptable and should never be tolerated by anyone.
Sydney, New South Wales
Need a refund
They made a mistake and made me.pay for someone's order. So need my money back 14.95.
They said I should call KFC helpline and they will help me. I called you did not answer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Make sure you count your tenders
No response received from KFC. Nearly always NOT RIGHT AMOUNT OF TENDERS.
Even when MANAGER SAID YES when asked if THERE WAS 8 but ONLY 7 WHEN I COUNTED! junior staff had to fix order as THE MANAGER HAD DISAPPEARED
Had to spend 45 minutes filling out a lernthy,, detailed form and still haven't heard anything back from KFC
Charged for on line item and did not go through
Ordered on line for pick up. Went through pay pal process but store did not get order. Having trouble trying to even get a contact number to contact kfc
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreasy
My local store is inferior to others. Needs a quality control visit chicken greasy and chips not crisp
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer care
- - Order was incomplete and a 'FREE' gift was offered, which is not free.
- - They should apologise and refund time, fuel, and inconvenience; just over $30.
After complaining my order was incomplete, their only option was to offer me a "FREE" gift of what I had already purchased. Times are tough financially for many, including myself, so when we treat ourselves as a family, we get ripped off. And KFC's response is embarrassing and disrespectful to our family.
To offer something as a FREE gift is astonishing as it is NOT free as it has already been paid for.
The very least KFC should do is apologise and refund me for my time/fuel/inconvenience as just over $30 means more to me that a giant fast food conglomerate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKFC for almost 3 weeks didn’t have the politeness to respond to my complaints
- - Balwyn KFC takeout about 3-4 weeks ago; a few family members fell sick.
- - I made two written complaints to Balwyn KFC; no reply; I seek an apology.
Don’t trust kfc
Extremely disappointed
Almost 3-4 weeks back I bought takeout from Balwyn kfc , after consumption few members of my family fell sick, I made two written complaints and contacted Balwyn KFC, but no one has attended to the matter, to at least apologise
User's recommendation: Avoid kfc
Complaint
Poor service product not fulfilled and less product than advertised in meal box
I want to be able to speak to someone
User's recommendation: No response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSexual harassment, bullying
Its disgraceful bullying male employee sending nude pictures to female employees manager does nothing
Good afternoon, Thank you for bringing this review via your platform to KFC's attention. We take the wellbeing of our employees and customers very seriously.
Given the nature of this review, we would strongly encourage this user to reach out to our Employee Helpline on 1800 64* *** so that we can address the matter directly.
Please note that our helpline is operated by an independent, external provider, ensuring confidentiality and support for the user. Regards, KFC P&C Team
Melbourne, Victoria
Quality was poor
You could not eat the food it was dry and made me feel sick and I went back later and it was still the same
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause 21 piece bucket which is designed to keep the chicken crisp but the boxes don't
Bring back the bucket so the chicken stays crisp the colonel introduced it and I detest eating KFC out of the box in
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If you really worked in fast food, you would know that to get a refund you have to return the food. The only refund that you are entitled to is for the missing food.
NOTHING ELSE. Also, I hope when you worked for KFC and other fast food, you had to deal with customers such as yourself.
There is nothing ever “urgent” about a fast-food service issue. If you wanted a refund you should have asked before accepting the food.
You whine like a ten-year old girl. Sad.
Ya, i was crying in their waiting for food cause i paid my hardwork money and was hungry for 30 minutes and you are educated fool doesnot know the meaning of fast food. I posted through real account and you sign in through guest.
What do you call a waiting of 30min where i myself used to deliver. I think you do used work and was too slow and think all of them as same
You still did not answer why you did not ask for a refund and refuse to wait any longer.
Because they are uneducated and looking for a free meal. They cannot afford to eat out.
Also, this person is STUPD and cannot read. That is why she did not answer your question. She is STUPID and cannot read.
You need to work on your English before calling someone uneducated. The pronoun I begins with a capital letter.
Does not is TWO words. Not one word.
So go back to grade one/year one whatever the schooling system is in Australia and learn the basic rules of spelling, grammar and punctuation that a six year old would know. The point is if you were educated and not a fool,and knew how to read you would know that you need to return the food for a refund.
More like a six year old.